1. General Provisions

This online store provides customers with rights regarding returns, exchanges, and product quality in accordance with Swiss consumer protection law, particularly the Swiss Code of Obligations (OR/CO).

An order becomes binding upon receipt of payment by our authorized representative or to our designated payment account.

Upon receiving your order from our delivery service, you have the right to inspect the products for completeness and integrity. If you discover any defect or damage, please immediately notify our delivery representative.

If the issue cannot be resolved at the point of delivery, you have the right to refuse the order. A refund will be processed within 14 calendar days from the date of refusal.

2. Right of Withdrawal for Distance Contracts

In accordance with Swiss consumer protection regulations for distance selling, customers have the right to withdraw from the purchase contract within 14 calendar days without providing a reason.

To exercise this right, you must inform us of your decision through a clear statement (email, letter, or contact form on our website).

Important for food products: Due to hygiene and health protection regulations, perishable food items and products with broken seals cannot be returned or exchanged once delivered. This exclusion is in accordance with Swiss consumer protection law.

3. Exchange of Products

Non-perishable products may be exchanged within 14 calendar days of receipt, provided they are unused and in their original, unopened condition with all packaging and labels intact.

If an identical product is not available, you may choose to: (a) select another product from our available range with appropriate price adjustment, (b) cancel the order and receive a full refund, or (c) exchange for an identical item upon its next availability.

Refunds will be processed on the day of cancellation or, if immediate refund is not possible, within 14 calendar days by mutual agreement.

4. Product Quality and Complaints

We guarantee the quality of all our products. If you receive a product that is defective, damaged, or does not match your order, please contact us immediately.

You must notify us of any quality issues within 24 hours of delivery for perishable items, or within 14 days for non-perishable items.

Upon verification of the complaint, we will: (a) provide a replacement product, (b) issue a full refund, or (c) offer appropriate compensation, depending on the nature of the issue.

5. Exclusions

In accordance with Swiss consumer protection law, the following items cannot be returned or exchanged:

• - Perishable food products
• - Products with broken seals or opened packaging
• - Personalized or custom-made items
• - Products that deteriorate rapidly

All relations between our store and customers are governed by Swiss law. Any disputes will be resolved in accordance with Swiss jurisdiction.

6. Contact Information

For questions regarding returns, exchanges, or quality complaints, please contact our customer service team through the contact information provided on our website.